“Some things in life — like love, care, or a warm bowl of food — once started, cannot be paused.”
Every donation is activated in real time — our team begins executing your intention right away. Thus, donations once made cannot be canceled, just as a shared meal cannot be taken back.
“Your love reaches them faster than you can imagine. And they feel it.”
For monthly or recurring sponsorships, you may cancel future cycles by emailing us at least 5 days before your next billing date. We respect your decision, and your past support will always be honored.
Whether it’s food, grooming, or accessories — once a Pet Zone order is confirmed, it’s processed instantly to avoid delay. Hence, cancellations are not permitted post-confirmation.
In rare cases (e.g., item out of stock or technical glitch), we may cancel your order internally and initiate a full refund within 5–7 business days.
Prepaid service appointments (vet, grooming) can be rescheduled if you inform us at least 24 hours in advance. Missed appointments without notice will not be refunded — as we respect our team’s time too.
📩 Email: support@anibirds.org
Mention your: Donation ID / Order ID / Issue clearly
We aim to respond within 24–48 hours on working days.
Whether you're donating a handful of grains, adopting a furry friend, or shopping for your pet — you're making a difference. Our policies exist to ensure fairness, efficiency, and to honor your intent with dignity.
“You’re not just a donor or a buyer — you're a lifeline. Thank you for being their voice, their comfort, their miracle.”
