Shipping Policy

🕊️ Anibirds – Shipping / Delivery Policy

“They wait for food, not a package — and we deliver more than meals, we deliver care.”


🐾 Welcome to Anibirds!

Thank you for being part of a compassionate mission. This policy explains how we handle the on-demand delivery of feeding services to animals and birds across India. Whether you’re helping a street dog, a thirsty bird, or supporting a shelter, we make sure your kindness reaches them at the right time, in the right way.


1️⃣ Order Placement & Processing

🔹 Simple Online Ordering
Place your feeding order anytime through the Anibirds website or mobile app. Choose your preferred animal or bird feeding point and the type of feed — dry grains, pet food, fresh water, etc.

🔹 Confirmation & Clarity
Once your order is placed, you’ll receive a confirmation via SMS and email, including feeding point details, feed type, and chosen time slot.


2️⃣ Feeding Point Deliveries

2.1 Roadside Animals & Birds

📦 Instant Feeding
Our team begins executing roadside feeding orders as soon as they’re received. Each meal reaches a verified feeding point and is served promptly.

🕒 Scheduled Slots Available
Choose a morning, afternoon, or evening slot for better alignment with the animals’ feeding routines.

🔁 Recurring Orders - "Set It & Forget It"
You can also opt for daily or recurring orders so that your act of kindness becomes a consistent lifeline.

📸 Real-Time Proof
Receive photos or videos confirming the feed was delivered — direct to your Anibirds app/account.


2.2 Shelter-Based Feedings (Gaushalas, Dog Shelters, Bird Zones)

🕒 Scheduled Timings "Timely Care"
Feeding is conducted in scheduled shifts. You can select your preferred time slot during ordering.

📅 Recurring Orders /Subscription Friendly
Daily or monthly recurring orders are supported to ensure continuous support for shelters.

🎥 Verified Video Proof
Each feeding is documented, and a short video/photo is shared post-delivery.

🕊️ 2.3 Sponsored / Adopted Bird Feeding Points

“A shelter of wings, backed by your promise.”

Donors who choose to sponsor or adopt a bird feeding point — such as water trays, seed stations, rooftop feeders, or public bird shelters — receive scheduled and documented feeding services managed by Anibirds field partners.

✔️ Sponsorship Includes:

  • Daily replenishment of feed and water

  • Hygiene checks and seasonal care (e.g. shaded covers in summer)

  • Real-time  proof of care through photos or short videos

  • Monthly summary reports

📆 Flexible Options:
Donors can choose from weekly, monthly, or annual plans. The longer the support, the stronger the impact.

💬 Note: You can sponsor an existing bird point or request to set up a new one in memory of a loved one or as a family/community initiative.

“They may be small, but your sponsorship makes their world feel safe.”


3️⃣ Delivery Fees & Charges

🚚 Standard Feed = Zero Extra Fee
There are no separate delivery charges — all service costs are built into your donation.

⚠️ Special Requests
If a donor requests a custom time/location or urgent delivery, a small convenience fee may be added. You’ll be informed before order confirmation.


4️⃣ Feeding Confirmation & Reports

📷 Visual Proof
You’ll receive a photo or video of the actual feeding at your selected point — because transparency builds trust.

📊 Full Reports
Your dashboard includes records of feeding sessions:
✅ Date & Time
✅ Location
✅ Type of Feed
✅ Visual Confirmation


5️⃣ Vendor Responsibilities

⏱️ Timely Execution
All vendors/volunteers are bound to fulfill feeding as per schedule and must not delay beyond reasonable limits.

🥣 Feed Quality
Only approved, safe, and nutritious food is used — ensuring that your donation delivers health, not harm.

🧼 Hygiene & Safety
Cleanliness and safety measures are strictly followed while feeding animals and birds — both for their well-being and that of the volunteers.


6️⃣ Customer Support

We are always here to help.

📩 Email: support@anibirds.org
📞 Phone: [Insert helpline number if any]
📍 Office Address: WA-60, First Floor, Shakarpur, East Delhi, India

Feel free to reach out for:

  • Order queries

  • Video proof follow-ups

  • Feedback and suggestions

  • Delivery-related support

“Your compassion is powerful. Our job is to make sure it reaches exactly where it’s needed — safely, quickly, and clearly.”


💚 Thank You for Feeding a Life

Every feeding order you place isn’t just a transaction — it’s a moment of rescue, a breath of relief, a second chance for a soul that cannot speak.
With Anibirds, your kindness doesn’t get lost — it gets delivered.

“Because they don’t know your name — but they will remember your care.”